HMSHost Careers

CustomerVendor Relations Assoc

Bethesda, MD


Job Description

Location: Integrated Services Center
Unit Name: Accounts Payable - Production
Unit Code: 9FI9NP07
Hourly Rate (if applicable):


The CustomerVendor Relations Assoc is responsible for responding to all vendor and field related questions and requests in a timely manner. This position is also responsible for identifying root causes of reoccurring problems, recording all cases in appropriate systems and updating each issue timely and accurately. This is a non-exempt position and typically reports to the Asst Mgr, AP.

Essential Functions:
  • Responds to all inquiries reported from field locations, corporate departments, and vendors in a timely manner
  • Researches and resolves all assigned cases in accordance with established service level agreements and procedures
  • Records issues into appropriate system and updates cases according to specified procedures
  • Prioritizes and manages work queue to ensure the timely resolution of all cases
  • Builds and maintains solid relationships with vendors, field representatives and corporate departments

Minimum Qualifications, Knowledge, Skills, and Work Environment:
  • Requires a High School diploma or general education development (GED) diploma
  • Requires 1-3 years of job related experience
  • Requires the ability to read and comprehend instructions, short correspondence and policy documents.
  • Strong written and verbal communications skills
  • Requires basic keyboarding or other repetitive motions
  • Requires experience with Microsoft Excel and Outlook
  • Experience with PeopleSoft Financials 9.1 and SAP Retail preferred

Equal Opportunity Employer (EOE)
Minority/Female/Disabled/Veteran (M/F/D/V)
Drug Free Workplace (DFW)

Schedule Full time
Shift Day Job
Job Level Hourly
Expertise Finance/Accounting
Job Type Standard
Location MD - Bethesda - Corporate Office