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Customer Vendor Relations Assoc
The Customer Vendor Relations Assoc is responsible for responding to all vendor and field related questions and requests in a timely manner. This position is also responsible for identifying root causes of reoccurring problems, recording all cases in appropriate systems and updating each issue timely and accurately. This is a non-exempt position and typically reports to the Asst Mgr, AP.
•Responds to all inquiries reported from field locations, corporate departments, and vendors in a timely manner
•Researches and resolves all assigned cases in accordance with established service level agreements and procedures
•Records issues into appropriate system and updates cases according to specified procedures
•Prioritizes and manages work queue to ensure the timely resolution of all cases
•Builds and maintains solid relationships with vendors, field representatives and corporate departments
•Requires a High School diploma or general education development (GED) diploma
•Requires 1-3 years of job related experience
•Requires the ability to read and comprehend instructions, short correspondence and policy documents.
•Strong written and verbal communications skills
•Requires basic keyboarding or other repetitive motions
•Requires experience with Microsoft Excel and Outlook
•Experience with PeopleSoft Financials 9.1 and SAP Retail preferred